Privacy Policy

Contract NW LLC ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or services, including inquiries about our AI-powered appointment booking, website development, SEO, virtual assistant, and related solutions.

Information We Collect

Information You Provide

We collect information you provide directly, such as:

• Name, email address, and phone number
• Industry information
• Inquiry details and message content
• Appointment and scheduling information

Information Collected Automatically

When you visit our site or use our services, we may collect:

• Usage data and analytics
• Device and browser information
• IP address and approximate location
• Audio Data: If you contact us via phone, calls may be recorded or transcribed for quality assurance and service improvement purposes. (Note: You will always be notified via audio prompt prior to recording).

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. A cookie is a small data file stored on your device when you visit a website.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (e.g., security, form submissions). These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our site by collecting information anonymously. We use Google Analytics for this purpose (see below).
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our ad campaigns. These are set by third-party services such as Google Ads.
• Preference Cookies: Remember your choices (e.g., cookie consent, theme preferences) to provide a more personalized experience.

Google Analytics

We use Google Analytics 4 (GA4), a web analytics service provided by Google LLC, to help us understand how visitors use our website. Google Analytics uses cookies to collect information such as:

• Pages you visit and how long you spend on them
• How you arrived at our site (e.g., search engine, direct, referral)
• Your general geographic location (city/region level)
• Device type, browser, and screen resolution

This data is aggregated and anonymized. Google Analytics does not identify individual users. For more information, see Google's Privacy Policy.

Google Ads & Remarketing

We may use Google Ads conversion tracking and remarketing features. This means:

• Conversion Tracking: When you click on a Google ad and complete an action on our site (e.g., submitting a contact form), Google records this as a "conversion" so we can measure the effectiveness of our advertising.
• Remarketing: If enabled, Google may show you ads for Contract NW on other websites you visit based on your prior interaction with our site. This uses cookies placed by Google.

You can opt out of Google Ads personalization by visiting Google Ads Settings.

How to Manage or Opt Out of Cookies

You have several options to control cookies:

• Browser Settings: Most browsers allow you to block or delete cookies. Check your browser's help documentation:
  • Google Chrome
  • Mozilla Firefox
  • Safari
  • Microsoft Edge
• Google Analytics Opt-Out: Install the Google Analytics Opt-Out Browser Add-on.
• Google Ads Opt-Out: Visit Google Ads Settings to manage ad personalization.

Note: Disabling cookies may affect some features of our website, such as form submissions and preference saving.

How We Use Your Information

We use this information to:

• Respond to your inquiries and provide our services
• Process and confirm appointments/scheduling
• Send SMS messages (including appointment confirmations, reminders, follow-up communications, and conversational responses including answering questions about services or appointments) to users who have explicitly opted in to receive such messages
• Analyze website traffic and improve our services
• Measure the effectiveness of our advertising campaigns
• Ensure security and prevent fraud

SMS Communications and Consent

By providing your phone number through our website forms or other communication channels, you may opt in to receive SMS messages from Contract NW LLC. These messages may include appointment confirmations, reminders, follow-up communications, and conversational responses (including answering questions about services or appointments).

SMS messages are only sent to users who have provided explicit consent. Message frequency may vary. Message and data rates may apply.

You can opt out of SMS communications at any time by replying STOP, and request assistance by replying HELP.

Automated Communications

Some messages and responses may be sent using automated systems or AI-powered assistants to provide timely support, answer questions, and assist with scheduling or service-related inquiries.

Data Sharing and Disclosure

We do not sell your personal information.

Mobile Information Disclosure: No mobile information (including phone numbers and SMS opt-in data) will be shared, sold, or disclosed to third parties or affiliates for marketing or promotional purposes. This information is used solely for providing the services requested by the user.

We may share other non-mobile information with:

• Service Providers: We may share information with trusted third-party service providers who assist in operating our business and delivering services. These may include communication platforms (e.g., SMS and voice providers), scheduling tools, AI and automation services, hosting providers, and analytics platforms. These providers are contractually obligated to protect your information and only use it for the services they provide to us.
• Advertising Partners: Aggregated, non-personally-identifiable data may be shared with Google Ads for campaign measurement and optimization.
• Legal Authorities: If required by law, court order, or government regulation.

Data Security

We use industry-standard measures, including encryption and secure storage, to protect your data.

Your Rights

You may:

• Access, correct, or delete your data
• Opt-out of SMS Communications: You can stop receiving SMS messages at any time by replying STOP.
• Opt-out of Cookies: Manage your cookie preferences through your browser settings or the opt-out links listed above.
• Contact us to exercise these rights

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this policy or our data practices, please contact us at:

Contract NW LLC
Email: support@contractnw.com
Address: 522 W RIVERSIDE AVE # 8480, Spokane, WA 99201