Privacy Policy

Last updated: January 2026

Contract NW LLC ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or services, including inquiries about our AI-powered appointment booking, website development, SEO, virtual assistant, and related solutions.

Information We Collect

Information You Provide

We collect information you provide directly, such as:

  • Name, email address, and phone number
  • Company/organization details
  • Inquiry details and message content
  • Appointment and scheduling information

Information Collected Automatically

When you visit our site or use our services, we may collect:

  • Usage data and analytics
  • Device and browser information
  • IP address and approximate location
  • Audio Data: If you contact us via phone, calls may be recorded or transcribed for quality assurance and service improvement purposes. (Note: You will always be notified via audio prompt prior to recording).

We may use cookies and similar tracking technologies to track the activity on our service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

How We Use Your Information

We use this information to:

  • Respond to your inquiries and provide our services
  • Process and confirm appointments/scheduling
  • Send transactional SMS messages (e.g., appointment confirmations, reminders, follow-up responses) to users who have consented
  • Improve our website and services
  • Ensure security and prevent fraud

Data Sharing and Disclosure

We do not sell your personal information.

Mobile Information Disclosure: No mobile information (including phone numbers and text messaging originator opt-in data) will be shared with third parties or affiliates for marketing or promotional purposes.

We may share other non-mobile information with:

  • Service Providers: (e.g., hosting, analytics, or calendar tools) who assist us in business operations and are bound by strict confidentiality agreements.
  • Legal Authorities: If required by law, court order, or government regulation.

Data Security

We use industry-standard measures, including encryption and secure storage, to protect your data.

Your Rights

You may:

  • Access, correct, or delete your data
  • Opt-out of SMS Communications: You can stop receiving SMS messages at any time by replying STOP.
  • Contact us to exercise these rights

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this policy or our data practices, please contact us at:

Contract NW LLC
Email: support@contractnw.com
Address: 522 W RIVERSIDE AVE # 8480, Spokane, WA 99201